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Technical Support

What's on this page?  
NaturallySpeaking Pre-Sales FAQ       
NaturallySpeaking Post-Sales Support including:

- Request Tech Support Form or Webinar
- NaturallySpeaking Downloads,
  Removers, Documentation
  Tech Notes/Other Info

- Downloads for Olympus, Sony &
  Philips Products

Return to Main NaturallySpeaking Page
On this page you will find helpful information and answers to:
Before-Purchase Questions!
System Requirements, Workflow questions, etc.		   After-Purchase Questions!
How to do different tasks, Tech Support Questions, FAQs, etc.

 
Pre-Sales (Before Purchase) Questions

Thinking about ordering and using speech recognition technology?
Check out our pre-sales questions.

See our NaturallySpeaking® product pages for system requirements.  We are developing other material for this section.

 
Post-Sales (After Purchase) Questions

Now you have NaturallySpeaking and you have questions! Check out our Post-Sales Support section.

We are developing other information for this section.  In the meantime, feel free to contact us with questions, consider these training options and enjoy these links to Nuance NaturallySpeaking® Technical Support:

IMAGE Management Resources (Support Request, training options and resources, etc.):

bullet NaturallySpeaking Technical Support Request for IMAGE Management Customers
bullet NaturallySpeaking Training Service Options
bullet Schedule a Web Support Session.   Web1) Yugma Web Conferencing. 
Using web conferencing, we can demonstrate techniques on our computer or, with your permission, view your screen to resolve any issues you may be having.
bullet NaturallySpeaking Training Aids - Books, Videos, etc.
bullet Contact us for a quote for service/support including: training, troubleshooting, vocabulary customization, command/macro creation, workflow assistance, etc.
bulletWe can do a web-based training or diagnostic session.

Nuance Dragon Naturallyspeaking Downloads:

Note: Since Naturallyspeaking V8, your NaturallySpeaking product will check the internet periodically for new Service Packs (UNLESS you turn off the automatic check).

NaturallySpeaking Service Packs:
 

bulletNaturallySpeaking Version 10 is the current software version for editions. 
As of March 31, 2009, NaturallySpeaking Version 10.1 is just starting to become available for download for selected editions. 
bulletDragon NaturallySpeaking 10.1 Standard, Preferred and Professional can be downloaded and/or ordered on DVD for a $9.95 media/shipping fee.
bulletDragon Medical and Dragon NaturallySpeaking Legal can not be downloaded but can be ordered for a $9.95 media/shipping fee.

Go to http://www.nuance.com/vista/naturallyspeaking/Dragon10.1/ for Nuance's V10.1 Update Page to either download and/or order on a new DVD.  This Version 10.1 update includes Service Pack 1 mentioned just below.
 

bullet

As of February 19, 2009, NaturallySpeaking Version 10 Service Pack 1
became available ONLY for selected editions:

bullet

SP1 Available For:  Dragon NaturallySpeaking 10 Standard,
Preferred, Professional and Legal editions.

bullet

SP1 NOT YET available for:   Dragon Medical, Medical Small Practice,
Medical Enterprise, OEM Recorder or Custom Build editions.

Go to: http://knowledgebase.nuance.com/view.asp?60VQ=KFML for Nuance's tech note and a link to download Dragon NaturallySpeaking Service Pack 1 (SP1).   Note:  There is a current problem with automatic "check for updates" so please proactively seek out this update.

bulletNaturallySpeaking Version 9.5 Service pack is available for all NaturallySpeaking products.  Sometimes service packs are rather small and are downloadable, but in this service pack, there are many changes (most related to support of the new operating system Windows Vista) that the service pack is large.  Nuance has decided to basically send the customer the entire product on new CDs with the service pack integrated for a modest $9.95 service charge.  (You can download it too, but it is "huge" -- 1.0 to 1.86GB depending on version, so the download will take hours even on a high speed internet connection.  Even if you download it at first, we recommend getting the new factory CDs to have on hand in case you ever need to re-load...  You will need to have your V9 serial number handy and register the software, if you haven't already.)  Go to:   www.nuance.com/vista/
bulletNaturallySpeaking Version 9 Service Pack 1 - Available as of December 4, 2006.  Read our NaturallySpeaking V9 Service Pack 1 Write-up
bulletNaturallySpeaking Version 8 Service Pack 1- Available as of May 4, 2005.  Read our NaturallySpeaking V8 Service Pack 1 Write-up
bullet NaturallySpeaking Version 7 Service Pack 2 - Tech Note 4600 & Download
 NOTE 1:  V7 Service Pack 1 was first issued and described in this tech note as of 9-13-2003.  As of 1-13-2004, this tech note was updated to reflect V7 Service Pack 2 which is a superset of Service Pack 1. 
NOTE 2:  Please read this tech note and linked document about the movement of the user files to comply with Microsoft standards.
NOTE 3: This is the Service Pack for US English Versions - go to general Nuance downloads below for other language versions of NaturallySpeaking.
bullet NaturallySpeaking Version 6 Service Release 1 - Tech Note 3158 & Download
bulletGetWords Utility - for exporting vocabulary out of earlier NaturallySpeaking Versions -- see technical write-up on our FAQ page (linked below).
bullet cprscommands.dat   Dragon 10 Quick Reference for VA.pdf       NC Triangle General.txt  
NC Eastern NC General.txt    2009-08 Image Management Sample Commands.dat

NaturallySpeaking Remover Tools:

bulletDragon 10 Remover - for totally removing NaturallySpeaking 10, when the "uninstall" is not sufficient.
bulletDNS 9.5 Remover.exe - for totally removing NaturallySpeaking 9.5/9.1/9, when "uninstall" is not sufficient
bulletDNS 8 Remover.exe - for totally removing NaturallySpeaking 8, when "uninstall" is not sufficient
bulletDNS 7 Remover.zip - for totally removing NaturallySpeaking 7, when "uninstall" is not sufficient

See below for Text Insertion Commands

NaturallySpeaking Documentation

bulletNaturallySpeaking 10 User Guide (2.45MB), Quick Start (182K) and Command Reference (6K).   NaturallySpeaking 10 Admin Guide is coming
bulletNaturallySpeaking 9 User Guide (1.4MB) and Quick Reference (403K). 
NaturallySpeaking 9 Admin Guide (1.6MB)
bullet NaturallySpeaking 8 User Guide  (1.4MB.   The Version 9 User Guide has been reduced in size, so we recommend downloading and still referring to Version 8 User Guide)

Link to Nuance Product Downloads

Nuance Other Resources - Tech Notes, Discussion Forum, etc.

bulletImage Management NaturallySpeaking Technical FAQ
Questions we are asked frequently regarding Saving the User Files, Exporting Vocabulary, Upgrading, etc.  We have not updated some of the notes to show "Version 9" in the note itself, but everything is still applicable for Version 9:
bullet Backing up your NaturallySpeaking V9 User Files
bullet Exporting Words from NaturallySpeaking for later Import 
(See GetWords Utility located under "Downloads" above.)
bullet Creating/Locating a List of Words/Phrases to be imported into NaturallySpeaking
bullet Improving NaturallySpeaking V9 Accuracy
bullet Dragon NaturallySpeaking Medical Vocabulary Matrix
Which one should a physician use?
bullet Using NaturallySpeaking in a Thin Client Environment (Citrix or Terminal Services):  (NOTE:  Citrix performance has been greatly improved in NaturallySpeaking Version 9 -- we will update these notes soon!!!)
bullet Techniques for using NaturallySpeaking in a Thin Client Environment - Citrix or Terminal Services
bulletText Insert Commands Summary Document (goes with commands below)   NOTE:  These commands can used in any environment, but have provided here for the Thin Client users who are having trouble with their text insertion commands:
bullet TextInsertionCommands.xml
bullet TextInsertionCommands.dat              Special
bulletFollow www.Twitter.com/BrendaHudson for NaturallySpeaking/dictation tips.
bullet Nuance's NaturallySpeaking Blog
bullet Nuance's Naturallyspekaing Facebook Page  
bullet Nuance's Dragon NaturallySpeaking Customer Portal 
bullet Nuance Dragon NaturallySpeaking® Knowledge Base (Containing Tech Notes)
bullet Nuance Dragon NaturallySpeaking Public Discussion Forum
bullet Nuance Product Online Registration
bullet Nuance Activation without an internet connection on the dictator PC

Downloads/Resources/Links for Digital Recorders, Microphones and other related products:

bullet Olympus Digital Recorder How To's/Downloads/Updates
bulletNeed to be able to transcribe your DS-5000 audio by DS-4000/AS-4000 software while your organization transitions to the DS-5000/AS-5000 software?  This YouTube video: "How To Set Classic Mode For The Olympus DS-5000 & DS-5000iD Digital Dictaphones" shows you how to set your DS-5000s to record in the DS-4000 DSS "Classic" backward compatibility format instead of the native DS-5000 DS2 format. 
(Note, you must dock your DS-5000 to a PC with the DS-5000 software loaded to make this change.)
bullet Olympus Downloads General Page -
bulletDS-5000 and DS-5000iD have "Check for updates" for both software and device firmware updates under the software's help menu.
bulletClick on "Professional Dictation" for the DS-4000,
DS-3300 and DS-2200
bulletClick on "Digital Recorders" or "Digital Recorders with Music Player" for other recorders
bullet Olympus DS-4000 Downloads - Update to the Dictation Module R4 -
Scroll to bottom of their screen for latest!
NaturallySpeaking users will want to get the most recent update, so they will have many updated features -- including the streamlined "click the Red Dragon to start transcription" button.
 
bullet Sony Digital Recorder Downloads/Updates
bullet Philips SpeechMike and Digital Recorder Downloads/Updates
 

Any other questions?  Contact us! or fill out our:
 NaturallySpeaking Technical Support Request for IMAGE Management Customers
 

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