Do you have a question about your
NaturallySpeaking® product! Or are you
having a problem of some kind? Use this Tech Support
Request page to ask your question or describe your problem.
This tech support request is for IMAGE Management,
LLC NaturallySpeaking Tech Support customers. In some cases, your problem may be too complex
for our tech support program or may be remedied by user training
or tweaking of your other application software. If that is the case,
we'll provide a basic response at no charge and an estimate regarding
services time to provide training or otherwise help troubleshoot your
problem.
Also, go to our
NaturallySpeaking Support Page containing Nuance and Image Management
resources that may help you answer your own question.
For users that did not purchase their product and/or tech
support from us, we can
provide tech support for a fee. Contact Us
for more info.
If this is not a tech support question or for other ways to contact us,
go to our Contact Us Page
Name *
Title
Company
Address
E-mail *
Phone *
Fax
How
would you prefer
to be contacted?
Did you
purchase your product and/or product support services from IMAGE
Management?
We are not Nuance. We are the Nuance Gold Partner based in
Raleigh, NC.*
Comment?
* If you
answered no to the question above:
If you did not purchase your NaturallySpeaking product or purchase
NaturallySpeaking product support from our firm, please stop and
contact us to purchase technical support
first. We do not want you to be frustrated, as we will not
answer or acknowledge unauthorized tech support requests.
Add to database?
If you are our customer, you are already in our customer
database, but with your inquiry, we will add you to our database, unless
you change this selection to no.
We will never sell your information and will only use this information to
contact you ourselves.
Which
NaturallySpeaking
Are You Using?
Product: *
Version: *
Many issues are resolved with Service Packs. Please apply the latest
NatSpeak Service Pack -- link to Service Pack available on "parent" of
this page. Click "up" button in left margin of this web
page.
Other/Provide More Detail:
Describe Your PC
and
Operating Environment
Operating System: *
What Microsoft Windows Service Pack: *
What is your PC Model Number?*
Describe Your PC
32 bit or 64 bit
PC Architecture?
How much memory? (RAM?)*
How much RAM if not in drop list?
What application
is your problem
happening in?
Other/Provide More Detail:
Please provide Version of your application:
Are you on the latest manufacturer's update for this application?
What service pack of your product are you running?
Which Service Pack if not in drop list?
Many issues are resolved with Service Packs. If you do not have your app's
latest
service pack, please visit that product's web site to download or
order on CD.
How are you
using NaturallySpeaking?
What input source (mic or recorder) are you using? Is your problem
related to the mic/recorder?
What is the input method you are using when the problem
occurs?
Other/Provide More Detail:
Are you switching between input methods on this PC?
i.e., mic input vs. recorder input? (Describe)
Are there others using the PC that may have made changes to your
NaturallySpeaking user? Could you be opening the wrong user?
If everything was working fine before, please try to independently to see
if the microphone/recorder is damaged or has lost its Windows settings?
Additional information can be included below.
What is Your Problem? *
Please provide as much detail as possible. (Note any error message(s)
received verbatim.)
Glance at the questions above & below to help with the
troubleshooting. Add as much detail as possible.
What have you done to
isolate the problem?
0) Is this a new / intermittent / long-term problem?
If this is a new problem, consider question 10 below and whether input
device is damaged as described above.
1) Does restarting the application you're in fix the problem?
2) Does restarting NaturallySpeaking® fix the
problem?
3) Does restarting the PC/Windows fix the problem?
4) If possible, can you recreate the problem on another PC or in another
application?
If yes, describe above.
More below.
5) If a problem is happening in one application, try the same action in
another application. Example: Something fails to work in
Microsoft Word. Try the same action in DragonPad (under your
NaturallySpeaking Tools menu). What happened?
6) Have you "repaired" the NaturallySpeaking® installation?
7) Have you uninstalled/reinstalled NaturallySpeaking?
8) Have you restored an old version of your user files to see if the
problem still exists for the old user?
9) Have you tried creating (or get a colleague to create) a new
NaturallySpeaking user to see if the problem still exists for user 2?
(Remember, since DNS V9, you don't even have to read for five minutes to
create a new user.)
10) Have you loaded/downloaded any new app or can you think of some change
that has been made that could have affected your PC environment?
Even seemingly unrelated actions can cause trouble...
11) If your problem is related to general recognition accuracy or speed of
response, perhaps your microphone or sound card drivers are damaged?
Also, play back some dictation and hear how it sounds.
What is status of your mic?
12) If a particular self-created command is causing the problem or if you
have an example document or a document containing further information,
please
email as an attachment to us
NOTE: Having trouble with the creation/test of your own custom
commands is not typically a "tech support" issue. Command
development is considered custom training/programming/troubleshooting
services.
13) It is also helpful to have the Dragon.Log sent to us for analysis.
Please
email
the Dragon.Log as an attachment to us Where is the Dragon.Log? It is easy to find the Dragon.Log in
later versions of DNS. Go to Programs > Dragon NaturallySpeaking
xx.0 > Show Dragon
Log. With other versions, go to your Windows "Search/Find" feature
and search "all files and folders" for "Dragon.Log".
14) If your problem is related to installation of the software, please
send us your "Setup.Log.
Please
email
the Setup.Log as an attachment to us Where is the Setup.Log? It is easy to find the Setup.Log in
later versions of DNS. Go to Programs > Dragon NaturallySpeaking
xx.0 > Show Setup
Log. With other versions, go to your Windows "Search/Find" feature
and search "all files and folders" for "Setup.Log".
Please contact me as soon as possible regarding this matter. I am not
able to use the product. NOTE: You will also want to call our
toll free number with your request, as email requests are processed in the
order they are received.
Please provide
comments, but no rush. I am still able to use the product, but want to
resolve this soon.
