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Shipping Methods

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shipping-boxes-flying-smallest.jpgImage Management, LLC Shipping Methods

Contact Us with any questions.


Facts about our shipping methods:

  • For standard product shipping, we offer ground shipping, 3-day, 2-day and next-day shipping options.
    • You will be able to pick your desired shipping timeframe as you check out.
    • Each shipper has multiple next-day with choices for early, mid-morning and afternoon delivery.
      • These choices vary based on the recipient's location and whether the location is residential or commercial.
    • Remember to take weekend days into account, when estimating the arrival of your package.
  • We use tracked delivery methods and we send shipment confirmations containing tracking numbers for each order.
  • We use these major, standard-package-delivery shippers:
    • USPS  (When possible, we use USPS Priority Mail.)
    • UPS
    • Fedex
  • Military Mail? We do ship to military destinations -- both domestic and overseas. Read more about military mail at the bottom of this page.
  • Some products (such as software and certain documents) are downloadable.
  • Some products ship by ground delivery at no charge and these products are clearly marked on a per-product basis.
  • Where do the products ship from?
    • Some products ship from our location in Raleigh, NC, USA
    • Some products are drop-shipped from the manufacturer or a distributor for the manufacturer.
  • For large items that don't ship via standard package delivery methods, we utilize the freight divisions of the listed shippers or freight companies. If you order a large item, we will research the best way for your item to ship and provide all shipment/tracking/bill of lading information.

Please ensure your address is complete and valid. What?/how?/why?

We all have received mail that had a hand-written, slightly-wrong address, yet USPS somehow corrected the sender's poor/incomplete addressing and you received it anyway.

Your shipment address will always be entered and processed through the major shippers' computerized address-verification systems.

  • When an address is entered into the major shippers' systems, the address must be correct or the shipper's address-verification system will refuse the address as not valid.
  • Some of the shipper's address-entry systems will allow you to force an unverified address and use it, even when their system believes there is a problem with the address.
  • But, overriding a shipper's address-verification safeguards is not a good idea because, best-case, the shipment may be delayed and, worst-case, the address may never be decipherable/deliverable and the package may be lost or returned as non-deliverable.
  • When the sender forces an address against the "advice" of the shipper's address-verification system, the sender also forfeits the right to some remedies if the package is lost.

What can you do to make sure your address is complete and valid?

  • Verify your official address:
    • Check with your shipping/logistics department to get the official address for your location.
    • Be aware that, for large sites, the address used for GPS/travel/location purposes is typically NOT the official shipping address. And, for large sites/campuses such as military bases, there may be multiple addresses for regions of the site, so confirm your address.
    • To verify your address on your own, go into the USPS Click-N-Ship System as if you are going to ship to yourself and verify that your address is accepted/verified.
      • You can stop the "ship a package" process after the address-verification step. You do not actually have to complete the click-n-ship process.
  • Be aware that your address is frequently different when delivered by USPS vs. UPS vs. Fedex.
  • And, don't forget to fill in the "attention to" fields, phone number and use the extra address lines to include building names/numbers, suite numbers, etc. to help the delivery go more smoothly.

Military Mail

We do ship to domestic and overseas military destinations.

  • Domestic military destinations are treated as standard US addresses.
    • Please verify your domestic military address as you would any large site address.  Check with your shipping/logistics department to get the official address for your location. 
    • Be aware that, for large sites, the address used for GPS/travel/location purposes is typically NOT the official shipping address. 
  • Overseas military destinations are addresses to major military "states" such as AA - Armed Forces Americas, AE - Armed Forces Europe, and AP - Armed Forces Pacific where mail is routed/sorted/delivered via the military post offices: APO - Army Post Office, FPO - Fleet Post Office, and DPO - Diplomatic Post Office.
    • All APO/FPO/DPO shipments will ship via USPS (United States Postal Service) Priority Mail.
    • You will be able to enter your US military APO, FPO or DPO shipping address just like you would any other United States postal address.
    • IMPORTANT: Please verify or ask your overseas mail recipient to provide and/or verify their official US military shipping address for their location.
      The overseas military addresses will have a format like the following example:

SGT Jane Smith               
Unit 12345 Box 1234  
Camp XYZ                    
APO AE 01234           

    • Overseas military mail is delivered domestically to a US-based departure city (AP - San Francisco, AA - Armed Forces America, AE - New York City) where it is sorted and forwarded overseas.  The USPS-provided tracking information shows delivery through the APO/FPO/DPO but progress through the military mail system will not be communicated back through USPS.
    • Please verify that the recipient will be stationed at the address long enough to receive the shipment. As mentioned, APO/FPO/DPO shipments are delivered to a US central consolidation and then are forwarded to the final destination point.  This process takes longer than normal shipping. 
    • Please notify the recipient of an expected shipment so they will be expecting the shipment and/or pick-up notice.       

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