Image Management, LLC Shipping Methods
Contact Us with any questions.
Facts about our shipping methods:
- For standard product shipping, we offer ground shipping, 3-day, 2-day and next-day shipping options.
- You will be able to pick your desired shipping timeframe as you check out.
- Each shipper has multiple next-day with choices for early, mid-morning and afternoon delivery.
- These choices vary based on the recipient's location and whether the location is residential or commercial.
- Remember to take weekend days into account, when estimating the arrival of your package.
- We use tracked delivery methods and we send shipment confirmations containing tracking numbers for each order.
- We use these major, standard-package-delivery shippers:
- USPS (When possible, we use USPS Priority Mail.)
- Military Mail? We do ship to military destinations -- both domestic and overseas. Read more about military mail at the bottom of this page.
- Some products (such as software and certain documents) are downloadable.
- Some products ship by ground delivery at no charge and these products are clearly marked on a per-product basis.
- Where do the products ship from?
- Some products ship from our location in Raleigh, NC, USA
- Some products are drop-shipped from the manufacturer or a distributor for the manufacturer.
- For large items that don't ship via standard package delivery methods, we utilize the freight divisions of the listed shippers or freight companies. If you order a large item, we will research the best way for your item to ship and provide all shipment/tracking/bill of lading information.
Please ensure your address is complete and valid. What?/how?/why?
We all have received mail that had a hand-written, slightly-wrong address, yet USPS somehow corrected the sender's poor/incomplete addressing and you received it anyway.
Your shipment address will always be entered and processed through the major shippers' computerized address-verification systems.
- When an address is entered into the major shippers' systems, the address must be correct or the shipper's address-verification system will refuse the address as not valid.
- Some of the shipper's address-entry systems will allow you to force an unverified address and use it, even when their system believes there is a problem with the address.
- But, overriding a shipper's address-verification safeguards is not a good idea because, best-case, the shipment may be delayed and, worst-case, the address may never be decipherable/deliverable and the package may be lost or returned as non-deliverable.
- When the sender forces an address against the "advice" of the shipper's address-verification system, the sender also forfeits the right to some remedies if the package is lost.
What can you do to make sure your address is complete and valid?
- Verify your official address:
- Check with your shipping/logistics department to get the official address for your location.
- Be aware that, for large sites, the address used for GPS/travel/location purposes is typically NOT the official shipping address. And, for large sites/campuses such as military bases, there may be multiple addresses for regions of the site, so confirm your address.
- To verify your address on your own, go into the USPS Click-N-Ship System as if you are going to ship to yourself and verify that your address is accepted/verified.
- You can stop the "ship a package" process after the address-verification step. You do not actually have to complete the click-n-ship process.
- Be aware that your address is frequently different when delivered by USPS vs. UPS vs. Fedex.
- And, don't forget to fill in the "attention to" fields, phone number and use the extra address lines to include building names/numbers, suite numbers, etc. to help the delivery go more smoothly.
We do ship to domestic and overseas military destinations.
- Domestic military destinations are treated as standard US addresses.
- Please verify your domestic military address as you would any large site address. Check with your shipping/logistics department to get the official address for your location.
- Be aware that, for large sites, the address used for GPS/travel/location purposes is typically NOT the official shipping address.
- Overseas military destinations are addresses to major military "states" such as AA - Armed Forces Americas, AE - Armed Forces Europe, and AP - Armed Forces Pacific where mail is routed/sorted/delivered via the military post offices: APO - Army Post Office, FPO - Fleet Post Office, and DPO - Diplomatic Post Office.
- All APO/FPO/DPO shipments will ship via USPS (United States Postal Service) Priority Mail.
- You will be able to enter your US military APO, FPO or DPO shipping address just like you would any other United States postal address.
- IMPORTANT: Please verify or ask your overseas mail recipient to provide and/or verify their official US military shipping address for their location.
The overseas military addresses will have a format like the following example:
SGT Jane Smith
Unit 12345 Box 1234
APO AE 01234
- Overseas military mail is delivered domestically to a US-based departure city (AP - San Francisco, AA - Armed Forces America, AE - New York City) where it is sorted and forwarded overseas. The USPS-provided tracking information shows delivery through the APO/FPO/DPO but progress through the military mail system will not be communicated back through USPS.
- Please verify that the recipient will be stationed at the address long enough to receive the shipment. As mentioned, APO/FPO/DPO shipments are delivered to a US central consolidation and then are forwarded to the final destination point. This process takes longer than normal shipping.
- Please notify the recipient of an expected shipment so they will be expecting the shipment and/or pick-up notice.