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Website & Ordering Help

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request-info-100x100-optimized.jpgImage Management, LLC Help using our Web Site:
Ordering, Order Questions, Your Account, etc.

Company Info: About Us
Contact Info: Contact us

Ordering, Order Status, Returns

• How do I make changes to my order? 
Has my order shipped?
• When will my order ship?
• When will my backorder ship/arrive?
How will my product ship? How much is my shipping?
 How do I track my order?
• My order never arrived or an item is missing from my shipment.
I received the wrong product.
• What is your return policy? How do I return a product?

My Account

• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.

International Shipping

• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?
• What is the return policy?

Guarantees

• Price Guarantee
• Privacy and Security Policy
• Security

Pricing and Billing

• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?

Buyer's Guide

• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?

Additional Questions/Support

• How do I contact you?
• How can I find out more about your company, policies, etc?

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Order Status

How do I make changes to my order?

You can make changes to your order while logged into your account. If you need to log in in to your account, click the "Login" link at the top right hand side of our site.  Once you are logged in to your account, click the "Account" link at the top right hand side of our site to see your orders and their status and possibly make changes. Please note that once an order has begun processing or has shipped, the order is no longer editable.

Has my order shipped?

You can check your order status while logged into your account.  If you need to log in in to your account, click the "Login" link at the top right hand side of our site.  Once you are logged in to your account, click the "Account" link at the top right hand side of our site to check your orders and/or messages.

When will my order ship?

You can view the status of all the elements of your order while logged into your account.  If you need to log in in to your account, click the "Login" link at the top right hand side of our site.  Once you are logged in to your account, click the "Account" link at the top right hand side of our site to view your order information.

You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

When will my backorder ship/arrive?

We try to make clear which products are available for immediate shipment on a product-by-product basis.  Occasionally, items will be backordered when the manufacturer or manufacturer's distributor does not have the product available. 

When a product is backordered, we will communicate that fact to you by email and include a message in your account messages.  We will keep you informed regarding when the product is expected to be back in stock and, as soon as it is, we will notify you and ship the item to you.

How will my product ship? How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Some products ship by ground delivery at no charge and these products are clearly marked on a per-product basis. 

Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. 

For large items that don't ship via standard package delivery methods, we utilize the freight divisions of the listed shippers or freight companies. If you order a large item, we will research the best way for your item to ship and provide all shipment/tracking/bill of lading information.

Click here for more information about our shipping methods.

How do I track my order?

You can track your order using shipping information that was emailed to you or while logged into your account.  If you need to log in in to your account, click the "Login" link at the top right hand side of our site.  Once you are logged in to your account, click the "Account" link at the top right hand side of our site to check your orders and its tracking number.

My order never arrived or an item is missing from my shipment.

You can view the status of all the elements of your order while logged into your account.  If you need to log in in to your account, click the "Login" link at the top right hand side of our site.  Once you are logged in to your account, click the "Account" link at the top right hand side of our site to view your order information.

Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact us for assistance.

I received the wrong product.

If you feel that you have received the wrong product, please contact us within 72 hours of receiving the product.

What is your return policy?  How do I return my product?

Please click here for more information about our return policy and how to return an item.

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My Account

How do I create an account?

1) Click the "Sign Up" link at the top right side of our site to go to the "Create Account" page.
2) Then simply follow the prompts to complete setting up your account.
Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy and Security Policy for more information.

How do I edit my account information?

1) Click the "Login" link at the top right hand side of our site to login to your account. 
2) Then edit your account information by clicking either "Addresses" or clicking "Account Settings".

I forgot my password.

Click the "Login" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password?" Click that link and an email will be sent to you.

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International Shipping

Do you ship to my country?

Our primary geography is the United States of America and APO/FPO/DPO destinations, but we do ship some products outside the USA.

Please create an account as described in the How do I create an account? question. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship any product to your country at this time.

Please note that some of our manufacturer agreements (especially with technology companies like Nuance, Olympus and Philips/SPS) specifically limit our allowed geographic sales area so, for the products of certain manufacturers, we will not be able to ship products outside of the US or outside North America.

Please contact us with the specific product you are interested in.

What are my payment choices?

Please visit our purchasing methods page for purchasing choices. 

If you purchase through our website, during the checkout process, you may choose any of our current payment options and continue to place your order.Please note that we will not ship any website order until we are certain that valid payment has been received. 

When will my order ship and what are my shipping charges?

Shipping is automatically calculated and displayed for you prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.  Please also see our shipping methods page.

What is the return policy?

Please see our return policy page for complete details.

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Guarantees

Price Guarantee

It is our commitment to provide you with the best value, at the fair prices. We value your business and strive to keep our prices low, and save you money! Please contact us with any questions.

Privacy Policy

We value your privacy. Please view our Privacy and Security Policy for complete details on how we use the information we collect.

Security

We work to protect your data and your transactions with us using the highest security standards possible. Please view our Privacy and Security Policy for complete details.

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Pricing and Billing

Do I have to pay sales tax on your order?

Product Delivery to North Carolina?  Items sold by Image Management, LLC and delivered to locations in the state of North Carolina are subject to North Carolina sales tax on the total sales price of the purchase.  See "exception to paying North Carolina sales tax" below for exceptions.

Product Delivery outside North Carolina? We do not collect sales tax for any USA state other than the state of North Carolina. Please research/understand the sales and/or use tax policies and your filing/payment requirements for your state. Note that many states stipulate that purchases are not exempt from sales or use tax merely because the purchase is made over the Internet.

Exception to paying North Carolina sales tax:

Federal government purchasers, NC state government purchasers, other documented tax-exempt purchasers, purchasers of certain products for resale, purchasers of certain durable medical equipment with prescriptions, purchasers who self-collect sales tax, etc. will not pay NC sales tax.

Please contact us prior to your first website purchase so we can confirm your tax status and code your Image Management, LLC website account as tax-exempt.  (If you have needed documentation related to your special tax status (certificate of self-collection, tax exemption, etc., please send it when you contact us.)

I have a question on my charges.

You can examine your orders and charges while logged into your account. If you need to log in in to your account, click the "Login" link at the top right hand side of our site.  Once you are logged in to your account, click the "Account" link at the top right hand side of our site to see and review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact us for further assistance.

I need a copy of my receipt/invoice.

You can print your invoice while logged into your account. If you need to log in in to your account, click the "Login" link at the top right hand side of our site.  Once you are logged in to your account, click the "Account" link at the top right hand side of our site to see and review your orders and print your invoice(s).

When will my credit appear on my account?

Please visit our return policy page for information about the processing of credits.

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

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Buyer's Guide

How do I buy, redeem or check the balance of a gift certificate?

Visit our gift certificate page to buy a gift certificate, learn how to redeem a gift certificate or check the balance on a gift certificate.

If you are the recipient of a gift certificate and would like to redeem your gift certificate, simply shop and you'll be able to enter your gift certificate code in the 'Redeem Gift Certificate' box during the checkout process.

How do I find my product?

Please visit our Help Finding Product Information Section of our Product Locator page for help locating products or other site info. If you have any trouble, contact us for assistance.

How do I navigate the site?

Please visit our the Site Navigation Section of our Product Locator page for help locating products or other site info. And, as always, contact us for assistance.

How do I use a coupon?

After adding items to your cart, click the "Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

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Additional Questions/Support

How do I contact you?

Visit our Image Management, LLC company Contact us page for our contact info.

How can I find out more about your company, policies, etc?

Visit our Image Management, LLC company About Us page.

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